Shipping policy

Shipping Policy - Fire and Rescue Tools Ltd

At Fire and Rescue Tools Ltd, we understand the importance of fast and reliable shipping for our customers. That's why we offer express shipping options to ensure that you receive your order as quickly as possible.

Free Second Class: This means that your goods will be processed as normal and shipped by a courier 2nd class. Ordered goods will usually arrive within 4 working days for most of the UK mainland.

  • UK customers should take delivery of items we have in stock within 1-4 working days.

Express:

  • Orders placed with our express shipping option are expected to be delivered within 1 to 3 business days, subject to the shipping address and product availability.

Delivery Tracking: For orders over £40 in value, customers will receive a tracking number for their express shipment and will be able to track the status of their delivery online. Order under £40 they will receive proof of postage.

Shipping Charges: Express shipping charges may vary based on the weight and destination of the package. The cost of express shipping will be calculated and displayed during the checkout process before the order is placed.

Order Processing: Orders placed with express shipping will receive priority processing and will be shipped out as soon as possible, subject to product availability and payment verification.

Next Day

  • Orders placed with our next day shipping option before 16:00 are expected to be delivered within 1 to 2 business days, subject to the shipping address and product availability.

Shipping Charges: Next day shipping charges may vary based on the weight and destination of the package. The cost of next day shipping will be calculated and displayed during the checkout process before the order is placed.

Order Processing: Orders placed with next day shipping will receive priority processing and will be shipped out as soon as possible, subject to product availability and payment verification.

Delivery Tracking: Customers will receive a tracking number for their next day shipment and will be able to track the status of their delivery online.

Special Delivery

At Fire and Rescue Tools Ltd, we offer a special delivery option for customers who require their orders delivered before 3pm on a specific business day.

Delivery Time: Orders placed with our special delivery option Next Working Day before 3pm are expected to be delivered on the specified delivery date, subject to the shipping address and product availability.

Shipping Charges: Special delivery charges (before 3pm) may vary based on the weight and destination of the package. The cost of special delivery (before 3pm) will be calculated and displayed during the checkout process before the order is placed.

Order Processing: Orders placed with special delivery (before 3pm) will receive priority processing and will be shipped out as soon as possible, subject to product availability and payment verification.

Delivery Tracking: Customers will receive a tracking number for their special delivery (before 3pm) shipment and will be able to track the status of their delivery online.

  • Bank holidays will add an extra working day to the estimated delivery lead times.

  • In stock items ordered before 2pm will be shipped the same day. Due to reasons beyond our control, if the order is not shipped, we will inform you.

  • Please note: If you wish for your item to be shipped by a different courier, please contact us via email before completing your order

  • Once an order has been processed, the delivery address for that order cannot be changed. We are also unable to redirect mail once an order has been processed. 
    For these reasons, please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot.

  • Deliveries cannot be made to PO Box addresses

  • Please Note:  The courier we use may change depending on the items being sent and the total amount being sent.

Guaranteed Delivery: Fire and Rescue Tools Ltd cannot guarantee delivery times, as shipping times may be impacted by factors outside our control such as weather, shipping carrier delays, or customs processing.

International Orders

We ship to selected countries outside the United Kingdom. International shipping charges are calculated and shown at checkout before you place your order. Delivery times for international orders vary by destination and may be affected by customs processing.

Import VAT, Customs Duties and Fees

Orders delivered outside the UK may be subject to import VAT, customs duties, taxes, and handling or clearance fees charged by the destination country or the delivery carrier. These charges are not included in the price of your order or the shipping cost paid at checkout, and they are the sole responsibility of the customer. They are usually collected by the carrier or customs authority before your parcel is released for delivery.

Fire and Rescue Tools Ltd has no control over these charges and cannot tell you in advance how much they will be. We recommend checking with your local customs office before ordering.

Refused or Unclaimed International Parcels

If you refuse a parcel, or do not pay the import charges and the parcel is returned to us, this will be treated as a cancellation of your order. Once the parcel has arrived back with us, we will refund you in line with our Refund Policy. Any import VAT, duties or fees you have paid to customs or the carrier are not paid to us and cannot be refunded by us. You may be able to reclaim them from the customs authority or carrier. We may deduct from your refund any charges we incur for the return of the parcel.

Age Verified Delivery: Certain products containing bladed articles are dispatched using Royal Mail's age verified delivery service. Recipients will be required to provide proof of age upon delivery. These items cannot be left unattended or delivered to a third party

In the event of any shipping issues, customers can contact Fire and Rescue Tools Ltd customer support for assistance.

By choosing express shipping, customers can expect fast and reliable delivery of their orders from Fire and Rescue Tools Ltd.